Header Service und Support

Service & Support

We have a comprehensive service portal that you can use to contact our support team in a quick and convenient manner. You will find there the support you need if you have technical problems along with information on the requirements for our solutions and possible applications as well as the respective documentation and price lists.

Service Portal
General Data Protection Regulation
Ordering
Praxisausweis: In fünf Schritten ins Gesundheitsnetz
Signature cards
Signatur
Repository
Signed Data Service
FAQ - Frequently Asked Questions
Service und Support

Service and Support

Service

Do you have questions regarding our signature cards, certificates or health professional card? Our service section offers you helpful information.

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Support

Here you will find support for products you purchased from us. The FAQs section may already have the answer to your question.

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Contact

Do you have any questions? Please use the contact form for your questions or suggestions.

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Service Portal

Bundesdruckerei offers a comprehensive service-portal for public authorities and businesses. Public agencies and companies can easily contact our service team staff.

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Ordering

Would you like to order one of our products? Then you have come to the right place. Public authorities who already worked with us can still contact us through our public agency support.

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Reporting a certificate problem

Please report a problem with a SSL/TLS certificate issued by us.

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Service

Service

Do you have questions regarding our signature cards, certificates or health professional card? Our service section offers you helpful information.

 

Important Services

 

Ordering

Would you like to order one of our products? Then you have come to the right place. Public authorities who already worked with us can still contact us through our public agency support.

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Help with our signature cards

Do you have questions about our signature cards? Then we will be pleased to assist you. The FAQs section may already have the answer to your question.

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Electronic Health Professional Card (eHPC)

Here you can find more information about the electronic health professional card (eHPC) for doctors, dentists and psychotherapists.

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Support

Support

Here you will find support for products you purchased from us. The FAQs section may already have the answer to your question.

 

Important Support

 

 

FAQ - Frequently Asked Questions

We have compiled the answers to frequently asked questions here for you.

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OCSP request for certificates

You can request the status of your certificates here. Complete the form and send it to us and you will immediately receive the requested information.

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Repository

This digital archive provides information on the guidelines that apply to our public key infrastructure (PKI). It contains our Certificate Policies and Certification Practice Statements.

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Contact

Do you have any questions?
We will be pleased to assist you.

+49 (0) 30 25 98 - 0

Please use the contact form for your questions or suggestions. Our Call and Support Center is also available from Monday to Friday, from 7am to 6pm.

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