Go digital – everything you need to know

Do you have any queries? If so, please use our contact form to send us a message.
Our Call and Support Center is available from Monday to Friday, from 7am to 6pm, and can also be reached by phone.

We will be pleased to answer your questions.

Do you have any questions?
We will be pleased to assist you.

+49 (0) 30 25 98 - 0

Please use the contact form for your questions or suggestions. Our Call and Support Center is also available from Monday to Friday, from 7am to 6pm.

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Note for citizens: Please contact the competent public authority if you have any questions regarding personal ID documents.   Bundesdruckerei GmbH Kommandantenstr. 18
10969 Berlin
Germany Tel.: + 49 (0 30) 25 98 -0
Fax: + 49 (0 30) 25 98 -22 05
E-Mail: info [at] bdr.de 

Press room

Head of Communications & Public Affairs

Bundesdruckerei GmbH
Kommandantenstr. 18
10969 Berlin

Tel.: +49 (0 30) 25 98 - 28 00
Fax: +49 (0 30) 25 98 - 28 08
E-Mail: antonia.maas(at)bdr.de

Manager Media Relations

Bundesdruckerei GmbH
Kommandantenstr. 18
10969 Berlin

Tel.: +49 (0 30) 25 98 - 28 10
Fax: +49 (0 30) 25 98 - 28 08
E-Mail: marc.thylmann(at)bdr.de


Please contact the respective divisions for any questions regarding products, solutions or Systems:

Federal government/states/municipalities
Tel.: +49 (0) 30 2598 - 0
E-mail: KAMSupport [at] bdr.de

Trusted Data Solutions 
Tel.: +49 (0) 30 2598 - 3409 
E-mail: SichereDatenloesungen [at] bdr.de

Trust Services
Tel.: +49 (0) 30 2598 - 0
E-mail: vertrieb [at] d-trust.net

Please send private inquiries by citizens directly to the ID-card and passport agency or driving licence agency in charge.

Any questions from international customers regarding our government solutions and systems in the field of

  • passports
  • ID cards
  • visas
  • driving licences
  • tax stamps
  • ID solutions and systems
  • document readers (Visotec)
  • border control solutions and systems

should be sent to Veridos.

How to find us

How to reach our different offices:

Anfahrt Standort Berlin

Bundesdruckerei Berlin
Visitor entrance:
Kommandantenstr. 18
10969 Berlin

By public transport:

  • From Berlin's "Hauptbahnhof", take the M41 bus (to Sonnenallee/Baumschulenstraße)
  • After around 10 minutes, get off at "Anhalter Bahnhof"
  • From there, take the M29 bus (to "U Hermannplatz")
  • After around 8 minutes, get off at "Waldeckpark"
  • Change here to bus 248
  • Get off at the next stop "Kommandantenstraße"
  • As an alternative, you can walk from "Waldeckpark" to "Kommandantenstraße" (about 300m)

By car:

  • On the A2 from Magdeburg, take the A2 exit to "Berlin/Kassel" to change to the A10. After approx. 18 kilometres keep left on the A115
  • When you reach "Messegelände", follow the signs for "A100/Wilmersdorf/Kurfürstendamm/Flughafen Schönefeld" and take the A100
  • Take exit 20 (Tempelhofer Damm) and change to the B96 in the direction of "Flughafen Tempelhof", then turn left on "Tempelhofer Damm/B 96" and follow the B96 for around five minutes
  • Take a right onto "Tempelhofer Ufer" and continue straight ahead on "Waterloo-Ufer" and "Gitschiner Straße"
  • After passing "Prinzenstraße" underground station, take a left onto "Prinzenstraße"
  • Continue until you reach the roundabout and take the first exit onto "Oranienstraße"
  • At "Oranienstraße/Alte Jakobstraße", turn right on "Alte Jakobstraße"
  • Then drive 300m to "Kommandantenstraße"
  • And turn left on "Kommandantenstraße"
Anfahrt Standort Hamburg

Bundesdruckerei/Maurer Electronics Hamburg
Channel 3
Harburger Schloßstraße 26
21079 Hamburg

By public transport:

At Hamburg's "Hauptbahnhof", take the S3 or S31 train from platform 3 or 4 (running towards "Neugraben", "Buxtehude" or "Harburg Rathaus")
After around 15 minutes, get off at "Harburger Rathaus"
Then walk along "Harburger Ring" until you reach "Herbert-Wehner-Platz", take a left onto "Großer Schlippsee" and continue straight ahead over the pedestrian bridge
After you cross the bridge turn onto "Karnapp" and after around 250m turn right onto "Harburger Schloßstraße"

By car:

On the A1 from "Münster/Osnabrück", take exit 43 ("Buchholzer Dreieck") to change to the A 261 in the direction of "Flensburg Kiel/Hamburg-West/Tötensen/Flughafen"
After 10 kilometres, continue on the A7 to exit 32 ("Hamburg-Heimfeld") and keep to the B73 in the direction of "Hamburg-Harburg/Cuxhaven"
After around 800 metres, turn right onto "Stader Straßer/B73", after around 3.5 kilometres, turn right again onto "Seehafenbrücke"
Continue on "Seehafenbrücke" by first turning left and then taking the first right
Then turn left onto "Harburger Schloßstraße"

Anfahrt Standort Hannover

Bundesdruckerei/Maurer Electronics Hannover
Garbsener Landstraße 10
30419 Hannover

By public transport:

  • Coming from Hannover's "Hauptbahnhof", walk about five minutes to "Kröpcke" underground station
  • From there, take the U4 underground line (to "Garbsen/Marienwerder)
  • After around 20 minutes, get off at "Jädekamp"
  • Then walk back in the opposite direction and cross the road at the traffic lights
  • Follow the street until you reach the B6, cross the B6 and then walk around 5 minutes to "Garbsener Landstraße" (the glass building on the right)

By car:

  • Follow the A2 and take exit 42 in the direction of "Hannover-Herrenhausen"
  • Continue on the B6 in the direction of "Hannover-Herrenhausen"
  • In Hannover, follow the B6
  • After around 1.5 kilometres, turn right onto "Garbsener Landstraße" (towards "Hannover-Marienwerder/Garbsen)
  • After around 600 metres, you will reach "Garbsener Landstraße 10" (building on the right)
Anfahrt Standort München

Bundesdruckerei/Maurer Electronics München
Hanauer Straße 1
80992 München

By public Transport:

  • From Munich's "Hauptbahnhof" take the U1 underground line (to "Olympia Einkaufszentrum")
  • After around 10 minutes, get off at "Westfriedhof"
  • Take the exit to "Dachauer Straße", cross the platforms at the traffic lights and continue to the corner of "Dachauerstraße" and "Hanauer Straße" (large black building on the corner)

By car:

  • On the A3 from Frankfurt, take the "München-Schwabing" exit
  • Continue in the direction of "A95/München-Schwabing/München/Garmisch-Partenkirchen/Zentrum"
  • Continue on "Schenkendorfstraße/B2 R" and following the B2 R for 3.5 kilometres
  • Continue to drive straight ahead on "Georg-Brauchle-Ring" and then turn left onto "Hanauer Straße"