We will be pleased to assist you with any questions you may have regarding sign-me. Would you like to know about the sign-me requirements for your system environment? Or perhaps about the sales partners who you can contact? Then you have come to the right place. We can also offer you useful tips, security information and details of the sign-me software.

Frequently Asked Questions


Here you will find the FAQ section for sign-me, Bundesdruckerei's remote signature service.

sign-me product information

Digital signing is now easier than ever. Find out more about our sign-me solution for the remote signature.

Information about the remote electronic signature with sign-me

You will need to create your personal sign-me account. This just requires registration and identification.

In order to use sign-me, you register just once at

For registration and identification, please state all the given names that are shown on your ID document.

We offer the following methods for identification:

  1. VideoIdent: Following registration with sign-me, one-time identification will be performed. For the VideoIdent method, you will need a PC or laptop with a camera and microphone or a smartphone or tablet, a stable Internet connection, a mobile phone for receiving the SMS-TAN as well as your valid ID document. The identity check will be carried out in a video conference with you and experienced VideoIdent agents. The VideoIdent method has been checked by TÜViT (TÜV Nord Group) and the security of this procedure has been confirmed. Your personal data will be fully protected during this procedure. The data collected and used will be limited to data permitted in line with the applicable legal regulations for verifying your identity.
  2. Online ID function of your ID card: Following registration with sign-me, one-time identification will be performed. For identification, you will need software such as Ausweisapp ( which the German government provides free of charge. You will also need a card reader with a display and keypad, your valid ID card with the online ID function activated and the six-digit PIN.

sign-me enables you to trigger an electronic signature - without the need for a signature card or card reader. All you need is an Internet-enabled terminal device. sign-me can be used in many different industries and sectors - be it for contract management or online loans, digital insurance services or electronic public tendering or even in order to promote the electronic patient file. Signing e-mails is not possible with the sign-me service.

At present, you can only use sign-me for specific applications provided to you by companies - for instance, loan agreements, insurance policies or temporary employment contracts. As of Q2 2018, it will be possible for you to upload documents generated by you to the sign-me application and to sign these documents there. You will use the webshop of our partner for this purpose. In addition, you can identify yourself for sign-me there and buy the signatures needed.

As soon as you have registered with sign-me, the basic certificate is available for using basic signatures.
Following identification with the VideoIdent method or the online ID function of your ID card, you can sign with advanced and/or qualified signatures.

Once you have logged in to your My sign-me account, you can view your current signature certificates in the self-service section under the Signature certificates menu item.

Log in to your sign-me account, select the respective certificate in the My sign-me section under the Signature certificates menu item and then click Revoke now.

In your sign-me account, you can select in the My sign-me section under Directory whether or not your certificate data is to be published in the directory of the certification authority. This directory contains information about each signature certificate issued (just like a telephone directory for signature certificates). Even without publication, sign-me can be used to the full extent.

The certificates are valid for a term of 2 years. You will be informed in time before the date of expiry so that you can have new certificates issued for you at no cost.

Generally speaking, sign-me is free of charge when used via a company to sign, for instance, loan agreements, insurance policies or temporary employment contracts.

You can change your personal data any time in the My sign-me section of your sign-me account.
You must be identified again if you wish to change relevant personal data (such as your mobile number).

When you register for your sign-me account, you are required to accept the Privacy Policy because we will need to process personal data for your identification. The data collected and used will be limited to the data permitted in line with the applicable legal regulations for confirming your identity.

Within the scope of creating your sign-me account (registration, identification), you must accept the General Terms and Conditions, the Privacy Policy and the Certificate Statement.

The following browsers are supported:

  • Mozilla Firefox, current version
  • Google Chrome, current version
  • Microsoft Edge, current version
  • Microsoft Internet Explorer 10 / 11

Your sign-me account can only be activated by Bundesdruckerei's Call and Support Center at support [at] To do this, we will require your username.

More detailed information can be found in the Solutions & Products section.

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Order your online signature

Would you like to order one of our products? Then you have come to the right place. If you are a public agency, please contact us through our public agency support.

Service & Support

We have a comprehensive service portal that you can use to contact our support team in a quick and convenient manner. You will find there the support you need if you have technical problems along with information on the requirements for our solutions and possible applications as well as the respective documentation and price lists.

FAQ - Frequently Asked Questions

We have compiled the answers to frequently asked questions here for you.