Once D-TRUST has approved the application, we will send you the certificate by e-mail or we will provide you with a link that you can use to download it. All you need to do now is to install the certificate on your web server.
Note: Our certificates are compatible with all customary platforms that support today's hash algorithms. If you should have questions related to creating a CSR or certificate requests, please refer to the comprehensive and specific documentation provided by the manufacturer of your hardware and software.
If you should experience problems during installation, this may be due to the following reasons:
Between the time the request was generated and the time the certificate was installed, the certificate request and/or private key was deleted or carried out on a different computer.
The certificate chain is incomplete on the web server. Please check whether the root certificate (as the root certification authority) and the issuing intermediate certificate (as the intermediate certification authority and/or chain-CA or sub-CA) exist. If one of these certificates does not exist, it will not be possible to import the SSL certificate. This also means that error-free client access to the server will not be possible at a later point in time. You can find our current CA certificates on our certificate download page.