Help with our signature cards
Do you have questions about our signature cards? Then we will be pleased to assist you. The FAQs section may already have the answer to your question. Otherwise, feel free to call us from Monday to Friday, from 7am to 6pm at the following number: +49 (0) 30 – 2598-0.
We have adjusted our product portfolio to the requirements of the eIDAS Regulation which have to be implemented by 1 July 2017. This is why we have introduced the following new card products:
D-TRUST Card 3.1 (qualified signature card)
D-TRUST Card 3.4 (qualified seal card)
Please note that in order to use our new card products, you will need to have an up-to-date version of your signature application.
Operators of signature applications must also update their components with regard to the eIDAS Regulation to ensure that our card products are fully supported.
Please contact your signature application support team if you are not sure whether or not your software complies with the necessary requirements.
FAQs – Frequent questions
We have compiled the answers to frequently asked questions here for you.