If the hardware which you purchased from us does not work, you can submit a complaint to us.
Our fast and convenient complaint service
First contact the support team to find out what the problem might be.
If our support finds a defect in your product, please return the product to us.
- for hardware and software complaints our service tracking slip
- for signature card complaints our complaint form
Please note that you will need your 20-digit card ID on your D-TRUST signature card for this.
Please describe the errors that occurred and, in the case of a signature card, please state the serial number printed on the card. Please enclose a copy of the invoice or delivery note in your return delivery. In this way, we can warrant the fastest possible handling.
Please forward your return to:
c/o D-TRUST GmbH
Before returning the product, please check your guarantee claim; the guarantee period totals two years from the invoice date.
Your guarantee claim becomes void if the return has been incorrectly packed or was damaged by way of deliberate manipulation or if transport damage occurred on the way back to us. We do not accept goods that are sent back carriage free.