We will be pleased to assist you with any questions you may have regarding sign-me. Would you like to know about the sign-me requirements for your system environment? Or perhaps about the sales partners who you can contact? Then you have come to the right place. We can also offer you useful tips, security information and details of the sign-me software.
Frequently Asked Questions
Information about the sign-me card
Discontinuation of the sign-me card
Since the end of June 2017, it has no longer been possible to apply for a new sign-me card certificate for the German ID card or electronic residence permit.
This does not affect certificates already stored on ID cards or electronic residence permits. They can continue to be used for qualified signing until they expire.
The sign-me card portal was discontinued on 31 December 2017 because conventional browsers no longer support the application used by the sign-me card.
Bundesdruckerei now provides a remote signature that meets the requirements of eIDAS. This signature is based on identification with the online ID function featured on the German ID card and the electronic residence permit.
A remote signature with sign-me can be used to handle previously paper-based signing processes in a fully electronic, convenient and legally binding manner throughout the EU. More information about remote signatures can be found in our FAQ section.
If you wish to revoke your sign-me certificate, you have two options to choose from:
- By phone: Our revocation hotline is manned 24/7 and can be reached by calling +49 (0) 30 25 93 91- 600. Please identify yourself by stating the revocation password that you selected at the time of application.
- In writing: Please send your written revocation request to:
c/o D-TRUST GmbH
Sperrdienst [Revocation service]