FAQ - Frequently Asked Questions

We have compiled the answers to frequently asked questions here for you.

All relevant subjects at a glance

Signature cards

Here you will find the answers to questions regarding signature cards, the SMS-TAN method, card initialisation and installation.

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SSL/TLS certificates

Do you have questions regarding our SSL/TLS certificates, online application and installation? We will be pleased to assist you.

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Signed Data Service

If you have questions regarding our ASP solution "Signed Data Service" (SDS), you can find the answers in our FAQ section.

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Softtoken Class II

Do you have questions regarding our softtoken certificates? Our FAQ section will give you the answers.

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sign-me

Here you will find the answers regarding system requirements, useful tips and other information.

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Certificates for PSD2

What companies, banks and FinTechs need to know to use electronic certificates and seals.

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New German traceability system for tobacco products

Manufacturers, retail outlets and importers of tobacco products can already prepare for the new system

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TIM Card

TIM Card for taxi companies

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