If you lose your signature card or the private keys of your S/MIME or SSL-certificates you should have the certificates revoked immediately. You can do this in several ways.

Information about certificate revocation

Who can have a certificate revoked?

  • The requester using their revocation password
  • A third party authorized to revoke using the revocation password assigned to them
  • A certifier of a professional attribute, exclusively in writing

How can you have a certificate revoked?

You have the following options to have a certificate revoked:

You will need your request ID/card ID and your revocation password or you can use the SMS-TAN procedure offered on the website.

  • In writing 
    Please forward your written revocation request to:
    D-TRUST GmbH
    Kommandantenstraße 15
    10969 Berlin, Germany
  • Our Call and Support Center can support you with the revocation of certificates:
    +49 (0) 30 25 98 - 0 (on business days from 07:00 to 18:00)

Important information on revoking your signature card: 

  • Please remember that you will need precisely this card and the pertinent keys and PINs to decrypt any data which was encrypted using this card. Therefore, if you still need the card to decrypt data, you should keep it in a safe and secure place. 

Information on revoking certificates via sign-me and the Certificate Service Manager (CSM)

  • Certificates which are used in sign-me must also be revoked via the sign-me portal:
  • Certificates which were created using the Certificate Service Manager (CSM) should also be revoked using the CSM. To do this, contact the operator authorized for your company. Alternatively, you can request revocation in writing.

Do you have questions regarding our products?

We have a comprehensive service portal that you can use to contact our support team in a quick and convenient manner. You will find there the support you need if you have technical problems along with information on the requirements for our solutions and possible applications as well as the respective documentation and price lists.