If you lose your signature card, you should have it immediately revoked. You can do this in several ways.
Who can have a certificate revoked?
- The requester using their revocation password
- A third party authorized to revoke using the revocation password assigned to them
- A certifier of a professional attribute, exclusively in writing
How can you have a certificate revoked?
You have two options when it comes to having a certificate revoked:
- By phone: You can reach our revocation hotline until 31 March 2019 on weekdays from 7am to 4pm by calling: +49 (0) 30 25 93 91 - 600. Please identify yourself by entering the revocation password chosen by you when you submitted your request or which was assigned to you by D-TRUST as a third party authorized to revoke.
After 31 March 2019, you will only be able use one of the following two options to revoke your certificate.
- Online: via the D-TRUST revocation website https://my.d-trust.net/sperren
You will need your request ID/card ID and your revocation password or you can use the SMS-TAN procedure offered on the website.
- In writing
Please forward your written revocation request to:
c/o D-TRUST GmbH
10969 Berlin, Germany
Important information on revoking your signature card:
- Please remember that you will need precisely this card and the pertinent keys and PINs to decrypt any data which was encrypted using this card. Therefore, if you still need the card to decrypt data, you should keep it in a safe and secure place.
Information on revoking certificates via sign-me and the Certificate Service Manager (CSM)
- Certificates that are used in sign-me must also be revoked via the sign-me portal: https://www.sign-me.de.
- Certificates that were created using the Certificate Service Manager (CSM) should also be revoked using the CSM. To do this, contact the operator authorized for your company. Alternatively, you can request revocation in writing.