The transformation of eParticipation

Headergrafik Wandel der E-Partizipation

Digital participation could redefine interaction between state and society at all political levels. Which countries are currently best at eParticipation?

A number of European countries lead the field

Which countries are particularly advanced in the field of eParticipation? The United Nations’ E‑Government Survey 2018 provides the answer. And we are pleased to report that several European countries can be found in the top ten. Three countries tie for first place: the two Scandinavian countries Denmark and Finland along with South Korea. The Netherlands follow in fourth place. Australia, Japan, New Zealand, Spain, the UK and the US share fifth place with identical scores.

According to the UN, the eParticipation Index (EPI) is measured by the range of online information and consultation services available as well as the range of electronic decision-making.

Compared to the previous survey in 2016, the number of countries with a very high eParticipation Index has doubled from 31 to 62. The number of countries with a low EPI fell from 56 to 35. According to the UN, this positive trend shows how committed countries are to implementing participatory tools for their citizens.

81 percent of Europeans are online at least once a week.
European Commission

The leading countries are implementing various initiatives. Some examples: In Denmark, for instance, electronic participation is part of the government’s digital strategy. Finns can use the government’s online portal to propose their own initiatives or comment on work by public authorities. In Australia, all services that are publicly available must meet the national standard for digital services. In the Australian state of Queensland, for example, the government uses a website to motivate its citizens to participate in politics, for instance, with online petitions or referendums. Japan has established the Digital Government Idea Box 2017 that is used to discuss eGovernance issues with citizens and to implement high-quality e-services. In the Japanese city of Tsukuba, citizens can vote on local social projects online and using block chain technology.

digitale Welt
digitale Welt

Global progress with digitalization


The digital transformation of the European Union

In which European countries do citizens already communicate online with their public authorities? A clear north-south divide can be seen.


The digital island

Why is Malta repeatedly ranked at the top of Europe’s ‘eGovernment Benchmark’ report? We took a closer look and have come up with answers.