Who is the leader in global eGovernment?

digitale Welt

Countries around the world are embracing digital government services and improving their offerings. We take a look at selected countries and topics.

Scandinavian countries come out tops

What do countries like Denmark, South Korea and Australia have in common? They rank among the top countries in the worldwide E‑Government Development Index (EGDI). The top ten in 2018 also include Finland and Sweden, the United Kingdom, France, Japan, New Zealand and Singapore.

Trailing the field are Nepal, Bhutan and Bangladesh, the African states Togo, Rwanda, Uganda, Zambia and Tanzania, as well as Vanuatu and Timor-Leste. According to the EGDI report, a positive correlation generally exists between the income level of the countries and their rankings in the E‑Government Development Index.

Countries in all regions of the world are currently making progress when it comes to providing online public services, the report says. The EGDI is presented every two years by the United Nations Department of Economic and Social Affairs (UN DESA). It consists of three indices which are used to record the scope and quality of online services, the status of the telecommunications infrastructure and the available human capital.

Countries in all regions of the world continue to make progress in improving eGovernment and providing public services online.
E-Government Development Index 2018

The administrative issues that can be handled online vary greatly from country to country. Europe is the leader in all areas, followed by Asia and America. The leading topic is education – 91 percent of applications in this area can be submitted online in Europe. In Asia, the figure is 81 percent, in America 63 percent, in Africa 52 percent and in Oceania 36 percent.

In some countries, much has been undertaken in recent years in terms of digitalization:

Skyline Seoul Südkorea

South Korea

In 1960, hardly anyone in South Korea even had had a telephone. Today, every single village is digitally connected to the administration. Nationwide, the average surfing speed is more than 45 megabits per second.

Skyline Dhaka Bangladesh


Remote regions of the country have Internet at 1,900 digital centres that provide access to many services offered by the public authorities.

Straße in Kopenhagen Dänemark


In this Scandinavian country, many public authorities no longer need opening hours because citizens can submit their applications from home.


The majority of the population is online

56 percent of the world’s population used the Internet in 2018. 25 percent of users communicated in English, 19 percent in Chinese. Only two percent of Internet surfers used German1.

¹ Quellen: Statista, Tagesschau, UN.

Magazin-Malta-die digitale-Insel
Magazin-Malta-die digitale-Insel

The digital island


The transformation of eParticipation

Digital participation could redefine interaction between state and society at all political levels. Which countries are currently best at eParticipation?


The digital transformation of the European Union

In which European countries do citizens already communicate online with their public authorities? A clear north-south divide can be seen.