Useful tips

This section provides useful tips for sign-me.

Our tips for you

  • Update your card reader firmware to the latest version. If you are using a Reiner SCT advanced reader, update the firmware to at least version 2.0.11. Please note that you require administration rights for your operating system in order to update the firmware.
  • Activate the Java plug-in in the browser. Test via: http://www.java.com/de/download/testjava.jsp
  • Exit other programs which require access to the smart card readers or the PCSC Interface.
  • Test your system configuration with one of the following service providers and check whether eID is basically possible: http://www.personalausweisportal.de
  • Permit the following in your firewall: Connection from/to your browser.
  • Delete your browser cache.
  • Delete your Java cache.
  • Deactivate security plug-ins like NoScript for the following websites:
    • live.esign-service.de
    • esign.eid-service.de
    • sign-me.de
  • Allow JavaScript, cookies and pop-ups for the following websites:
    • live.esign-service.de
    • esign.eid-service.de
    • sign-me.de
  • In the case of problems with the Java applet, it helps to deactivate the 'Java Deployment Toolkit' Firefox plug-in. (Note: Not the 'Java™ Platform SE' Firefox plug-in!)