Local Authority

Our service portal provides comprehensive and qualified support for all our business partners and customers. From general services, documentation to software downloads, we can offer you a broad range of high-quality services. All queries and problems will be received, evaluated and handled by our technical support team.:

       Access to the portal

If your agency or business would like to use this service, then send an e-mail to: support@bdr.de.

We will send you back the passwords immediately.

The following services are available in our service portal:

• Receipt of problem reports per e-mail and per self-service

ID documents

• TempID®: Information concerning software for provisional ID documents and children's passports
• Price lists, documentation, instructions for filling out forms, order forms
• Digital archiving: Information concerning new services by Bundesdruckerei GmbH
• DIGANT®: Information on hardware and software, technical requirements and application possibilities, order forms
• eIDINFO® electronic information system for ID documents: Information on software, order forms

EU driving licence card

• DIGANT®-FS: Information on hardware and software, technical requirements and application possibilities, order forms
• eFSINFO® electronic information system for EU driving licence cards: Information on software, order forms

Border control solutions ? border management solutions

• Verifier and Verifier terminal: Information concerning hardware and software as well as service and support for customers

Note:
Access to this service is exclusively for direct customers, public agencies and businesses of Bundesdruckerei GmbH. We request that citizens with questions concerning ID documents contact the respective public agency. Thank you.